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Frequently Asked Questions about digital subscriptions

Here are answers to the most common questions we receive about digital subscriptions:

(1) How do I access my digital subscription?

To access your digital magazine subscription visit www.subscriptionsave.co.uk/login, select your magazine from the drop down list, and login using your account number and surname.

To access your digital newspaper subscription visit www.subscriptionsave.co.uk/access, select your newspaper from the drop down list, and login using your account number and surname.

(2) Which devices can I access my subscription on?

Our digital subscriptions are designed to work on the majority of computers and mobile devices. We utilise a mobile optimised version of our editions which works alongside our standard version, allowing access across a wide range of devices. We also offer a dedicated app for Apple, Android and Amazon devices for each publication.

(3) How do I access my subscription on a mobile device?

If you have an Android, Apple or Amazon Kindle Fire device you can download our free app directly to your device and login by tapping the subscriptions button and entering your surname and account number. Simply search for the publication name on the App Store to locate the app.
If you do not have an Android, Apple or Kindle Fire device, you can still access your digital subscription on your mobile device using your web browser. Simply visit www.subscriptionsave.co.uk/login (for magazines) or www.subscriptionsave.co.uk/access (for papers) and login using your surname and account number.

(4) When are new issues published?

New issues are released at the same time as the issue goes on sale in the shops.

(5) How do I access previous issues?

When viewing on a desktop computer or laptop
Click the 'Archive' tab found on the left of the screen when viewing an edition and this will open up to display all the previous issues available to view. To open an edition, simply click on the cover image of the edition you wish to view.

When viewing on a mobile device – smartphone or tablet
Tap the 'Archive' button found in the top left of the screen. This will open an Archive window at the bottom of the screen displaying the available past editions. To open an edition, simply tap the cover image of the edition you wish to view.

(6) How do I view editions when I am not connected to the internet?

You can download editions to your device when you are online and save them to view when you are offline – please follow the instructions below regarding how to download an edition.

(7) How do I download an edition?

When viewing on a desktop computer or laptop
• Click the 'Download PDFs' icon found in the top-right of the screen.
• You can select which pages you wish to download. To download the full edition please select 'Download All'.
• Once you hit the download button a PDF request window will open, click the blue link to open the download window.
• Your pdf file will be created; this can take a few minutes.
• Once complete, follow the instructions to save the file to your computer.

When viewing on a mobile device – smartphone or tablet
• Tap the 'Menu' button and select 'Download this Edition'.
• You can select which pages you wish to download. To download the full edition click 'Select All' and then 'Download'.
• The download window will now open and your pdf file will be created, this can take a few minutes.
• Once complete, save the file to your device or open it by tapping the link and then save it to your device.

(8) Editions aren't loading, what could be causing this?

When viewing on a desktop computer or laptop
The most common cause of editions not loading is a web browser not being compatible with our HTML5 format. In this case, please try updating your web browser to the latest version or trying an alternative browser.

When viewing on a mobile device – smartphone or tablet
If editions are not loading on your mobile device, please check that your device is compatible with HTML5 web browsing – as our mobile optimised editions are presented in HTML5.

If there's anything not mentioned above that you'd like more assistance with please don't hesitate to get in touch