Please accept our apologies in advance if you experience a delay in receiving a response from us by telephone or email. We are experiencing a large increase in orders and we are adapting to a new way of working. We will do our best to answer your query as soon as possible but an email response could take 5 working days.
Please visit the Manage your Account area where you will be able to check on your subscription, amend delivery details and renew your subscription.
For general queries please email firstname.lastname@example.org or call our Customer Care team on 01858 438840 (BT calls to 01858 numbers cost no more than 5p/minute, mobile rates may vary) - overseas subscribers call +44 (0)1858 438840 (Lines open Monday-Friday 8am-5pm.).
For The New European orders queries please call 01858 438864
For BASA & SSA order queries please call 01858 438842
When contacting us, please make sure that you include the name of the product you are enquiring about to enable us to deal with your enquiry more promptly; If you are a subscriber, please also include your full name, address and 12-digit subscriber number, which will help us process your query more quickly.
Archant Community Media Ltd, Prospect House, Rouen Road, Norwich, Norfolk, NR1 1RE. Registered in England: Company number: 19300, VAT number: 711 5185 62.